| REFUND POLICY |
HRDS – Hire Refined Design Specialists allows up to 25% refund on the package total. The percentage total varies depending on amount of time invested, booking of schedule (which can in return cause the designer to turn down another client project), time invested into research, design, email correspondence, and other circumstances — but is not to exceed 25%. If any final files have been delivered, or the website has been turned over there is a zero refund policy in place to ensure that the designer is being compensated for booking of schedule, time invested, and the deliverables. If the site design is canceled before completion the domain and hosting will remain property of Hire Refined Design Specialists and can be purchased separately.
*A zero refund policy is in place on all SERVICE purchases such as social media management and creation, as well as a custom design where the design has been delivered such as logo designs, business cards, etc.
Additional Policies and FAQs
Set forth are the binded terms agreed to by the client, upon purchasing any file or service from HRDS – Hire Refined Design Specialists
. The client acknowledges reading, understanding and agreeing to this policy upon purchasing any file and/or custom service from HRDS – Hire Refined Design Specialists.
| TURNAROUND TIME + HOURS OF OPERATION + RESPONSE TIME |
Project turnaround times vary depending on my current workload, client response times, revisions, content submission, etc. My general turnaround time is around two weeks for the initial logo design concepts plus time for revisions. Around two weeks for the web design plus time for revisions. Your site will go live the day you pay your final invoice and sign off on your completed site. That is a ballpark only as it’s not possible to provide an exact turnaround time with Custom design work, and depends as each client and custom project is unique.
I do have set business hours. I work Monday-Saturday 9am-5pm EST. Sunday 11-4 I do my best to respond as promptly as possible. Response time generally depends on my workload at the time, but I typically respond to emails anywhere from 24-48 business hours.
**If my turnaround time and/or hours of operation do not work for you, please let me know beforehand so I can provide you with a quote on expediting my services or extending my service hours. I am happy to work late hours and over-time, as long as I am compensated for doing so. The additional fee will depend on how quickly you’ll need the project complete, and my current workload/schedule.
| COPYRIGHT |
HRDS – Hire Refined Design Specialists retains copyright ownership to all works created and grants to client a non-exclusive, perpetual and worldwide license to use and display the final deliverables in accordance with this agreement. The rights granted to client are for use of the final deliverables in its original form only. Client may not change, create derivative works or extract portions of the final deliverables. The designer retains the right to reproduce, publish and display the deliverables in designer’s portfolio and websites, in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the deliverables in connection with such uses.
| ALTERATIONS |
Alteration of any of the designer’s works or deliverables is prohibited without the express permission of the designer. The designer must be given the first opportunity to make the required alterations. Unauthorized alterations shall constitute additional use and will be billed accordingly.
| SHIPPING |
All works are digital and will be delivered to the client’s email address. HRDS – Hire Refined Design Specialists does not provide any tangible products, custom services, and digital deliverables only.
| REFUND POLICY |
HRDS – Hire Refined Design Specialists allows up to 25% refund on the package total. The percentage total varies depending on amount of time invested, booking of schedule (which can in return cause the designer to turn down another client project), time invested into research, design, email correspondence, and other circumstances — but is not to exceed 25%. If any final files have been delivered, or the website has been turned over there is a zero refund policy in place to ensure that the designer is being compensated for booking of schedule, time invested, and the deliverables.
| DELAYS |
The client shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by the client will result in a day-for-day extension of the due date for all deliverables. If the designer waits beyond 30 days for any revisions and the project is at a standstill because of the client, the designer has the right to end the contract, revise/update the estimate based on the designer’s current fees, or charge an additional fee to fit back into the designer’s schedule. Any delay caused be conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, power failure, fire, flood, acts of god, etc., Please note that any delayed project over 30 days due to client revisions or content turnaround will be subject to project price changes based on current rates or an additional fee will be required to fit the project back into the designer’s schedule.
| CONFIDENTIAL INFORMATION |
All material considered confidential by either party shall be designated as confidential. Confidential information shall not be disclosed to third parties and shall only used as needed to perform this agreement. Confidential information shall not include any information that is already known by the recipient, becomes publicly known through no fault of the recipient, or is received from a third party without a restriction on disclosure.
| RELATIONSHIP OF THE PARTIES |
The Designer is an independent contractor and shall determine, in its sole discretion, the manner and means by which the services are accomplished. No agency, partnership, joint venture, or employee-employer relationship is intended or created by this agreement. Neither party is authorized to act as an agent or bind the other party except as expressly stated in this agreement. The designer and the work produced or deliverables prepared by the designer shall not be deemed as work for hire as defined under copyright law. All rights granted to the client are contractual in nature and are expressly defined by this agreement.
| REPRESENTATIONS AND WARRANTIES |
The client represents and warrants to the designer that to the best of the client’s knowledge, use of the client content does not infringe the rights of any third party. The designer represents and warrants to the client that to the best of the designer’s knowledge, the deliverables will not violate the rights of any third parties. Except for the express representations and warranties stated in this agreement, the designer makes no warranties whatsoever.
| INDEMNIFICATION AND LIABILITY |
The client shall indemnify the designer from any and all damages, liabilities, costs, losses, expenses or attorney fees arising out of any claim, demand, or action by a third party due to materials included in deliverables at the request of the client. The services and the work produced by the designer are sold “as is.” In all circumstances, the maximum liability of the designer, its directors, officers, employees, design agents and affiliates (“the designer parties”), to the client for damages for any and all causes whatsoever, and the client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net profit of the designer. In no event shall the designer be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by the designer, even if the designer has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.
| DISPUTE RESOLUTION |
Parties agree to attempt to resolve any dispute by negotiation between the parties. if parties are unable to resolve the dispute by negotiation, either party may start mediation and/or binding arbitration in a forum mutually agreed to by the parties. The prevailing party shall be entitled to recover its attorneys’ fees and costs in any dispute resolved by binding arbitration or litigation.
| ADDITIONAL POLICIES |
The designer has the right to walk away from any transaction for the following reasons:
• Being threatened
If HRDS – Hire Refined Design Specialists deems it necessary to walk away from the project, there will NOT be a refund issued due to time invested and booking of schedule.
HRDS – Hire Refined Design Specialists will not be held responsible for your files after 30 days. Please back up your files immediately upon downloading them. HRDS – Hire Refined Design Specialists will not be responsible for paying for your hosting after the first month or domain after the first year. If your site is deleted by the hosting company for non-payment after the site has been turned over the client must repurchase the full website design listing as the site will have to be created from scratch. HRDS – Hire Refined Design Specialists will not recreate the site without full compensation.
Photoshop and or Illustrator knowledge is required to edit and use raw branding/marketing materials and templates raw files can be purchased for an additional cost.
For design such as business card and flyers and logos you will receive “Print/Web-ready” files, JPG’s and PDF’s opposed to the .PSD or .Ai files. Raw files can be purchased.
By purchasing any file, service or listing from Hire Refined Website Specialists, you acknowledge reading, understanding and agreeing to this policy.
Copyright © 2019 HRDS – Hire Refined Design Specialists.